How DDE Works
From the moment a guest arrives, our AI concierge is orchestrating a seamless, personalized experience.
01
Guest Interaction
Guests ask questions through voice, chat, or messaging. No app downloads needed.
02
AI Understanding
Our AI analyzes guest intent, history, and preferences in real-time.
03
Intelligent Response
Personalized recommendations for dining, activities, services, and support.
04
Staff Coordination
Requests route to appropriate teams with full context for seamless handoff.
05
Revenue Capture
Upsell opportunities, activity bookings, and service additions tracked automatically.
Technical Capabilities
Natural Language
- • Handles 15+ languages
- • Understands context and intent
- • Learns from past interactions
- • Handles complex, multi-part requests
Integration
- • Connects to your PMS, booking systems, staff
- • Real-time inventory and pricing
- • Automated reporting and analytics
- • 24/7 monitoring and updates
Personalization
- • Guest preference learning
- • Behavioral pattern recognition
- • Proactive suggestions
- • Loyalty program integration
Reliability
- • 99.9% uptime SLA
- • Instant response times
- • Enterprise-grade security
- • GDPR & privacy compliant